1. Scope of Services:

    a. Web Hosting – We provide web hosting services to clients based in New Zealand.

    b. Web Design – We offer web design services using WordPress or other CMS packages with prior arrangement.

    c. Maintenance – Our maintenance services include plugin and theme updates and regular backups depending on the plan chosen by the client.

    d. Data Entry – We offer data entry services where we insert the client’s data into the pages of the site. This is a premium service with its own plans.

    e. Email and Website Security – Our security services are in line with the Mozilla Observatory and web/email standards, recommendations, and best practices.

    f. Cloud Storage – We offer cloud storage using NextCloud, which is stored in the same server room.

    g. Plugin Development – We offer plugin development services as a premium service with its own plans.

  2. Fees and Payment:

    a. Payment Terms: Payments for our services are clearly listed on our website for each service we provide. Payment must be made in full before we commence work on your project.

    b. Domain Transfer: If you wish to transfer your domain away from our billing, you must provide 30 days’ notice and be ready to receive and use the UDAI. This will be sent to the email address on file.

    c. Domain Cancellation: If you wish to cancel your domain with us, you must provide 30 days’ notice and have at least 30 days remaining before renewal.

    d. Domain Renewal: Payments for domain renewals must be made 14 days before the renewal date. If payment is not received by the due date, your domain may not be renewed, and you may lose ownership of your domain name.

    e. Late Payment: If payment is made within the 14-day period, a 3% fee is required for same-day registration. Otherwise, a 2-5 day waiting period applies. If payment is not made within 30 days of the due date, your account will not remain in good standing, and you will be liable for fees related to chasing the payments you owe, such as debt recovery.

    f. Account Status: An account is in good standing if either of these conditions are met: the previous bill has been paid on time, or the next bill has been prepaid. If you are having trouble paying on time, please notify us within 30 days of renewal, and we will do our best to work out a solution without affecting your good standing status.

  3. VIP Account Terms and Conditions:

    Obtaining VIP Status:
    VIP status is exclusively granted by the VIP management team.
    It is offered to individuals who have demonstrated exceptional support or contributions to our services.
    VIP status is extended to individuals, but it can be utilized for any affiliated business that maintains a good standing with us.

    VIP Benefits:
    As a VIP account holder, you will enjoy a range of exclusive benefits, including but not limited to:
    Preferential treatment in all interactions with our service.
    Access to web hosting at the cheaper tier’s price.
    Free support, subject to availability, for up to 40 hours annually. Priority support will be provided (increased by 1 tier) if payment is required for support. (Support for issues caused by our systems is always free for everyone.)

    Maintenance of VIP Status:
    To retain your VIP status, it is essential to ensure that your account remains in good standing:
    Timely payment of all bills is required. If you anticipate missing a payment, please contact us immediately to discuss options and prevent disruption of your VIP status.
    In the event of a missed payment, we will make every effort to renew your website automatically within a 14-day grace period without jeopardizing your VIP status. However failure to settle outstanding amounts withing this period may result in the suspension of your account and potential revocation of VIP status. Alternatively, you may be required to prepay future payments to maintain your VIP privileges.

    Consequences of Payment Delinquency:
    If an extension is granted for payment and the outstanding amount remains unpaid after 14 days, your website will be temporarily disabled.
    During this period of suspension, you may experience disruptions in email services, even if utilizing external providers such as Google Workspace or Microsoft Office 365.
    Additionally, your website will no longer be accessible online until payment is received and processed.

  4. Intellectual Property:

    a. Client Information: All information provided by the client remains the property of the client.

    b. Writer Information: Any information written by our writers for the client remains the property of the writer.

    c. Ownership of Work: If a client is paying for a site build or alterations, we retain ownership of the work until it has been paid off in full.

    d. Leasing: If a client is leasing a site from us and paying a lease instead of a build cost, we retain ownership of the IP rights to the site until the build cost has been paid off in full, and the client remains leasing. However, any parts of the site provided by the client remain the property of the client.

  5. Confidentiality:

    a. Client Information: We respect the privacy of our clients and will never share or sell their information to third parties.

    b. Non-Disclosure Agreement: All our employees have signed a Non-Disclosure Agreement (NDA) with our company to ensure that any confidential information they come into contact with during the course of their work remains confidential.

    c. High Security Plans: For clients who require extra security measures, we offer high security plans that come with a signed NDA from our company for added protection.

  6. Limitation of Liability:

    We strive to provide our services with the utmost care and professionalism. However, we do not accept any liability other than refunding services that are not as described within the first 30 days of service.

    In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided, including but not limited to, loss of profits, revenue, data, or use.

    If there is an issue that causes a disruption in service, we will make reasonable efforts to resolve it as quickly as possible. In the event of a prolonged disruption, we may provide a refund for the time that the service was unavailable, calculated on a pro-rata basis from the yearly plan.

    It is the client’s responsibility to ensure that their website content complies with all applicable laws and regulations. We shall not be held liable for any legal action or damages resulting from the client’s website content or actions.

  7. Termination:

    a. Client Termination: Clients may terminate their services at any time. The termination will become effective at the end of the current billing cycle. Please note that there are no refunds for the current billing period. However, any prepaid amounts beyond that period may be refunded, excluding any services that the client is paying off. In the case of any specialized plan, the client forfeits any such plan.

    b. Suspension: We reserve the right to suspend services if a bill remains unpaid 14 days after the due date or when the client’s domain registration lapses, whichever is sooner.

    c. Termination for Illegal or Malicious Activity: We reserve the right to terminate services immediately if we detect anything illegal or malicious on the site. This includes messages, text, images, or any other content related to hate speech. We also reserve the right to terminate services if we determine that a client is using higher than average resources (RAM, storage, CPU, network). In such cases, we will notify the client and may suspend their account while we work with them to resolve the issue.

    d. Termination for Abuse of Staff: We reserve the right to terminate services immediately and without prior notice if any user engages in abusive behavior towards our staff. Abuse includes but is not limited to verbal harassment, threats, intimidation, discrimination, or any other form of misconduct deemed inappropriate by our team. We take the safety and well-being of our staff seriously and will not tolerate any actions that compromise their dignity or integrity. Instances of abuse will be thoroughly investigated, and termination of services will be at the discretion of the company. No refunds or compensation will be provided in cases of termination due to abusive behavior towards staff. Any form of abuse towards our staff is grounds for immediate termination of services, and you waive any right to dispute such termination.

  8. Dispute Resolution:
    We strive to provide our clients with the best possible service, and we want to ensure that any issues or disputes are resolved as quickly and amicably as possible. If you have any concerns or complaints, please contact us first through our contact page or our 24/7 support number. Our team will work with you to understand the issue and find a satisfactory resolution.

    If, after contacting us, you are still not satisfied with the outcome, we can arrange for a third-party mediator to provide an independent opinion. The cost of the mediator will be shared equally between the parties involved, unless otherwise agreed upon.

    If the dispute cannot be resolved through mediation, we may need to explore other legal avenues to resolve the issue. In such cases, both parties agree to submit to the jurisdiction of the courts located in New Zealand.

    We strongly encourage open communication and a willingness to work towards a mutually beneficial resolution. We believe that this approach can help prevent disputes from escalating and ensure that our clients are happy with our services.

  9. Data Protection:

    We take data protection seriously and have implemented appropriate technical and organizational measures to ensure the security of our clients’ data. In case of a data breach, please contact us immediately through our 24/7 phone number so we can take appropriate action.

    We retain data as required by law, and any day-to-day backups are stored in a write-only system that can only be retrieved by physically accessing the machine in our server room. For our high-security plans, critical information and backups are stored in an air-gapped system.

    We do not store payment card details, and we ensure that any third-party processors we use to handle payments are compliant with relevant data protection regulations.

    Please note that while we take all necessary precautions to protect our clients’ data, we cannot guarantee complete security. By using our services, clients acknowledge and accept that there is always a risk of data breaches and agree to hold us harmless in case of any such incidents.

  10. Warranties:

    We stand behind our work and want to make sure you are satisfied with it. If you have any issues or concerns, please let us know right away so we can address them.

    All work is deemed accepted 28 days after completion. Any changes requested after that time will be subject to additional charges.

    If you change your mind about something prior to us starting work on that section, we can often make those changes instead, in which case you will only get billed for any additional work we have to do that goes over and above the time or plugins we were going to need for the original. Any plugins once purchased are final.

    We guarantee our work and will fix any issues that arise due to our workmanship or failure to deliver according to our outline, at no extra cost to you. However, we do not offer any other warranties, express or implied, and do not assume any liability beyond what is stated in this agreement.

  11. Governing Law:

    This agreement shall be governed by and construed in accordance with the laws of New Zealand. All actions or proceedings arising in connection with this agreement shall be heard and determined exclusively in the courts of New Zealand.